Virgin Media Complaints
Virgin Media receives more complaints than most broadband providers.
What customers experience
Virgin Media received 0 complaints in the Latest Quarter reporting period -- that is roughly 8.0 complaints per 100,000 customers, which is above the sector average of 6.3. If you have had a bad experience with Virgin Media, you are not alone.
Total Complaints
0
In Latest Quarter
Rate (per 100,000 customers)
8.0 →
Sector Average
6.3
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Mobile (Pay Monthly) | 8 | Infinity% |
| Fixed Broadband | 6 | Infinity% |
| Pay TV | 3 | Infinity% |
| Landline | 2 | Infinity% |
How to Complain About Virgin Media
Complaints Contact Details
Phone
0345 454 1111Post
Virgin Media Complaints, Sunderland, SR43 4AA
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact Virgin Media complaints team
Call 0345 454 1111 or use the Virgin Media website complaints form. Virgin Media will acknowledge your complaint and investigate.
Wait for a final response or request a deadlock letter
Virgin Media has 8 weeks to resolve your complaint. If unresolved after 8 weeks, or you receive a final response you disagree with, you can escalate.
Escalate to CISAS (Communications & Internet Services Adjudication Scheme)
Virgin Media uses CISAS, not the Communications Ombudsman. Contact CISAS at cedr.com/cisas or call 020 7520 3814.
Need to write a complaint letter?
Generate a free, professional complaint letter for Virgin Media. We'll pre-fill the details — just describe what happened.
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Virgin Media must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.
Bottom Line
Virgin Media receives more complaints than most broadband providers, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology