EE Complaints

EE has an average complaint rate for the broadband providers sector.

3/5 — Average

What customers experience

EE received 0 complaints in the Latest Quarter reporting period -- that is roughly 6.0 complaints per 100,000 customers, which is below the sector average of 6.3. Compared to other broadband providers, EE receives fewer complaints per customer.

Total Complaints

0

In Latest Quarter

Rate (per 100,000 customers)

6.0 →

Sector Average

6.3

per 100,000 customers

Complaints by Product

Product ↕ Complaints ↕ Share
Fixed Broadband 6 Infinity%
Pay TV 4 Infinity%
Landline 3 Infinity%
Mobile (Pay Monthly) 1 Infinity%

How does EE compare?

EE
6
Shell Energy
6
BT
7
Plusnet
7
Sky
5

Complaint rate per 100,000 customers

How to Complain About EE

Complaints Contact Details

Post

EE Complaints, Correspondence Centre, Providence Row, Durham, DH98 1BT

Steps to Escalate Your Complaint

1

Contact EE complaints team

Call 0800 079 8586 or use the EE website to submit a complaint. EE will acknowledge your complaint and assign a case handler.

2

Wait for a final response or request a deadlock letter

EE has 8 weeks to resolve your complaint. If they send a final response you disagree with, or 8 weeks pass, you can escalate.

3

Escalate to the Communications Ombudsman

If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Communications Ombudsman at commsombudsman.org or call 0330 440 1614.

Need to write a complaint letter?

Generate a free, professional complaint letter for EE. We'll pre-fill the details — just describe what happened.

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EE must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.

Bottom Line

EE sits in the middle of the pack for complaints. They are not the worst, but they are not the best either. If you are already a customer and things are working fine, there is no particular cause for concern. But if you are choosing a new provider, it is worth comparing them against lower-complaint alternatives.

Write a complaint letter → Read the broadband providers complaints guide →

About This Data

Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology