BT Complaints
BT receives more complaints than most broadband providers.
What customers experience
BT received 0 complaints in the Latest Quarter reporting period -- that is roughly 9.0 complaints per 100,000 customers, which is above the sector average of 6.7. If you have had a bad experience with BT, you are not alone.
Total Complaints
0
In Latest Quarter
Rate (per 100,000 customers)
9.0 →
Sector Average
6.7
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Fixed Broadband | 9 | Infinity% |
| Landline | 5 | Infinity% |
How does BT compare?
Complaint rate per 100,000 customers
How to Complain About BT
Complaints Contact Details
Phone
0800 800 150Post
BT Complaints, Correspondence Centre, Providence Row, Durham, DH98 1BT
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact BT complaints team
Call 0800 800 150 or use the BT website to submit a complaint. BT will acknowledge your complaint and assign a case handler.
Wait for a final response or request a deadlock letter
BT has 8 weeks to resolve your complaint. If they send a final response you disagree with, or 8 weeks pass without resolution, you can escalate.
Escalate to the Communications Ombudsman
If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Communications Ombudsman at commsombudsman.org or call 0330 440 1614.
Need to write a complaint letter?
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BT must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.
Bottom Line
BT receives more complaints than most broadband providers, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology