Shell Energy Complaints
Shell Energy has an average complaint rate for the broadband providers sector.
What customers experience
Shell Energy received 0 complaints in the Latest Quarter reporting period -- that is roughly 6.0 complaints per 100,000 customers, which is below the sector average of 6.7. Compared to other broadband providers, Shell Energy receives fewer complaints per customer.
Total Complaints
0
In Latest Quarter
Rate (per 100,000 customers)
6.0 →
Sector Average
6.7
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Fixed Broadband | 6 | Infinity% |
| Landline | 4 | Infinity% |
How does Shell Energy compare?
Complaint rate per 100,000 customers
Bottom Line
Shell Energy sits in the middle of the pack for complaints. They are not the worst, but they are not the best either. If you are already a customer and things are working fine, there is no particular cause for concern. But if you are choosing a new provider, it is worth comparing them against lower-complaint alternatives.
About This Data
Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology