UK Complaint Guides
Know your rights before you complain. Our guides cover the regulations that protect you, common complaint types, response timelines, and exactly how to escalate if a company doesn't resolve your issue.
Complain by Sector
Banks & Building Societies
How to Complain About Banks
Your rights under FCA Consumer Duty, common banking complaints, 8-week response time, and how to escalate to the Financial Ombudsman.
Energy Suppliers
How to Complain About Energy Companies
Ofgem rules on billing, switching and service standards. 8-week complaint window and escalation to the Energy Ombudsman.
Broadband & Telecoms
How to Complain About Broadband Providers
Ofcom rules on speed guarantees, outages and contract exits. 8-week complaint window and escalation to CISAS or the Communications Ombudsman.
Insurance
How to Complain About Insurers
FCA rules on claims handling, policy terms and fair treatment. 8-week response time and escalation to the Financial Ombudsman.
Consumer Guides
Your Consumer Rights
An overview of the UK laws that protect you — Consumer Rights Act 2015, FCA Consumer Duty, Ofgem and Ofcom standards. Know what companies owe you.
How to Write a Complaint Letter
What to include, the right tone to strike, and how to phrase your letter for maximum impact. Goes beyond our generator with expert tips.
When to Contact the Ombudsman
Timing, evidence you need, what to expect from the process, and how ombudsman decisions are made. Know when escalation is the right move.
Switching Providers Guide
Step-by-step instructions for switching your bank, energy supplier, broadband provider or insurer. Avoid exit fees and service gaps.
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