Sky Complaints

Sky has an average complaint rate for the broadband providers sector.

3/5 — Average

What customers experience

Sky received 0 complaints in the Latest Quarter reporting period -- that is roughly 6.0 complaints per 100,000 customers, which is below the sector average of 6.7. Compared to other broadband providers, Sky receives fewer complaints per customer.

Total Complaints

0

In Latest Quarter

Rate (per 100,000 customers)

6.0 →

Sector Average

6.7

per 100,000 customers

Complaints by Product

Product ↕ Complaints ↕ Share
Fixed Broadband 6 Infinity%
Pay TV 3 Infinity%
Landline 2 Infinity%

How does Sky compare?

Sky
6
Shell Energy
6
Plusnet
5
Virgin Media
8
BT
9

Complaint rate per 100,000 customers

How to Complain About Sky

Complaints Contact Details

Post

Sky Complaints, PO Box 43, Livingston, EH54 7DD

Steps to Escalate Your Complaint

1

Contact Sky complaints team

Call 0333 759 1018 or use the Sky website to submit a complaint. Sky will log your complaint and aim to resolve it as quickly as possible.

2

Wait for a final response or request a deadlock letter

Sky has 8 weeks to resolve your complaint. If they cannot resolve it, request a deadlock letter to escalate sooner.

3

Escalate to the Communications Ombudsman

If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Communications Ombudsman at commsombudsman.org or call 0330 440 1614.

Need to write a complaint letter?

Generate a free, professional complaint letter for Sky. We'll pre-fill the details — just describe what happened.

Write Your Complaint Letter

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Sky must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.

Bottom Line

Sky sits in the middle of the pack for complaints. They are not the worst, but they are not the best either. If you are already a customer and things are working fine, there is no particular cause for concern. But if you are choosing a new provider, it is worth comparing them against lower-complaint alternatives.

Write a complaint letter → Read the broadband providers complaints guide →

About This Data

Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology