TalkTalk Complaints
TalkTalk receives more complaints than most broadband providers.
What customers experience
TalkTalk received 0 complaints in the Latest Quarter reporting period -- that is roughly 10.0 complaints per 100,000 customers, which is above the sector average of 6.7. If you have had a bad experience with TalkTalk, you are not alone.
Total Complaints
0
In Latest Quarter
Rate (per 100,000 customers)
10.0 →
Sector Average
6.7
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Fixed Broadband | 10 | Infinity% |
| Mobile (Pay Monthly) | 9 | Infinity% |
| Landline | 7 | Infinity% |
| Pay TV | 2 | Infinity% |
How does TalkTalk compare?
Complaint rate per 100,000 customers
How to Complain About TalkTalk
Complaints Contact Details
Phone
0345 172 0088Post
TalkTalk Complaints, PO Box 695, Salford, M5 0PD
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact TalkTalk complaints team
Call 0345 172 0088 or use the TalkTalk website complaints form. TalkTalk will acknowledge your complaint and begin investigating.
Wait for a final response or request a deadlock letter
TalkTalk has 8 weeks to resolve your complaint. If they cannot resolve it, request a deadlock letter.
Escalate to the Communications Ombudsman
If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Communications Ombudsman at commsombudsman.org or call 0330 440 1614.
Need to write a complaint letter?
Generate a free, professional complaint letter for TalkTalk. We'll pre-fill the details — just describe what happened.
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TalkTalk must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.
Bottom Line
TalkTalk receives more complaints than most broadband providers, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology