TalkTalk Complaints

TalkTalk is among the worst-performing broadband providers for complaints.

5/5 — Terrible

What customers experience

TalkTalk received 0 complaints in the Latest Quarter reporting period -- that is roughly 10.0 complaints per 100,000 customers, which is above the sector average of 6.3. If you have had a bad experience with TalkTalk, you are not alone.

Total Complaints

0

In Latest Quarter

Rate (per 100,000 customers)

10.0 →

Sector Average

6.3

per 100,000 customers

Complaints by Product

Product ↕ Complaints ↕ Share
Fixed Broadband 10 Infinity%
Mobile (Pay Monthly) 9 Infinity%
Landline 6 Infinity%
Pay TV 2 Infinity%

How does TalkTalk compare?

TalkTalk
10
Virgin Media
8
Vodafone
8
BT
7
Plusnet
7

Complaint rate per 100,000 customers

How to Complain About TalkTalk

Complaints Contact Details

Post

TalkTalk Complaints, PO Box 695, Salford, M5 0PD

Steps to Escalate Your Complaint

1

Contact TalkTalk complaints team

Call 0345 172 0088 or use the TalkTalk website complaints form. TalkTalk will acknowledge your complaint and begin investigating.

2

Wait for a final response or request a deadlock letter

TalkTalk has 8 weeks to resolve your complaint. If they cannot resolve it, request a deadlock letter.

3

Escalate to the Communications Ombudsman

If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Communications Ombudsman at commsombudsman.org or call 0330 440 1614.

Need to write a complaint letter?

Generate a free, professional complaint letter for TalkTalk. We'll pre-fill the details — just describe what happened.

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TalkTalk must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.

Bottom Line

TalkTalk is among the most complained-about broadband providers in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to TalkTalk, this record is worth factoring into your decision.

Write a complaint letter → Read the broadband providers complaints guide →

About This Data

Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology