Plusnet Complaints
Plusnet performs better than most broadband providers for complaints.
What customers experience
Plusnet received 0 complaints in the Latest Quarter reporting period -- that is roughly 5.0 complaints per 100,000 customers, which is below the sector average of 6.7. Compared to other broadband providers, Plusnet receives fewer complaints per customer.
Total Complaints
0
In Latest Quarter
Rate (per 100,000 customers)
5.0 →
Sector Average
6.7
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Landline | 5 | Infinity% |
| Fixed Broadband | 4 | Infinity% |
How does Plusnet compare?
Complaint rate per 100,000 customers
How to Complain About Plusnet
Complaints Contact Details
Phone
0800 432 0200Post
Plusnet Complaints, The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact Plusnet complaints team
Call 0800 432 0200 or use the Plusnet website to raise a complaint. Plusnet will acknowledge your complaint and work to resolve it.
Wait for a final response or request a deadlock letter
Plusnet has 8 weeks to resolve your complaint. If they cannot resolve it within this period, request a deadlock letter.
Escalate to the Communications Ombudsman
If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Communications Ombudsman at commsombudsman.org or call 0330 440 1614.
Need to write a complaint letter?
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Plusnet must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.
Bottom Line
If you are considering Plusnet, their complaint record is reassuring. They perform better than most broadband providers and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology