Plusnet Complaints

Plusnet receives more complaints than most broadband providers.

4/5 — Poor

What customers experience

Plusnet received 0 complaints in the Latest Quarter reporting period -- that is roughly 7.0 complaints per 100,000 customers, which is above the sector average of 6.3. If you have had a bad experience with Plusnet, you are not alone.

Total Complaints

0

In Latest Quarter

Rate (per 100,000 customers)

7.0 →

Sector Average

6.3

per 100,000 customers

Complaints by Product

Product ↕ Complaints ↕ Share
Landline 7 Infinity%
Fixed Broadband 4 Infinity%

How does Plusnet compare?

Plusnet
7
BT
7
EE
6
Shell Energy
6
Virgin Media
8

Complaint rate per 100,000 customers

How to Complain About Plusnet

Complaints Contact Details

Post

Plusnet Complaints, The Balance, 2 Pinfold Street, Sheffield, S1 2GU

Steps to Escalate Your Complaint

1

Contact Plusnet complaints team

Call 0800 432 0200 or use the Plusnet website to raise a complaint. Plusnet will acknowledge your complaint and work to resolve it.

2

Wait for a final response or request a deadlock letter

Plusnet has 8 weeks to resolve your complaint. If they cannot resolve it within this period, request a deadlock letter.

3

Escalate to the Communications Ombudsman

If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Communications Ombudsman at commsombudsman.org or call 0330 440 1614.

Need to write a complaint letter?

Generate a free, professional complaint letter for Plusnet. We'll pre-fill the details — just describe what happened.

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Plusnet must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Communications Ombudsman.

Bottom Line

Plusnet receives more complaints than most broadband providers, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.

Write a complaint letter → Read the broadband providers complaints guide →

About This Data

Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology