BT Mobile Complaints
BT Mobile performs better than most broadband providers for complaints.
What customers experience
BT Mobile received 0 complaints in the Latest Quarter reporting period -- that is roughly 3.0 complaints per 100,000 customers, which is below the sector average of 6.7. Compared to other broadband providers, BT Mobile receives fewer complaints per customer.
Total Complaints
0
In Latest Quarter
Rate (per 100,000 customers)
3.0 →
Sector Average
6.7
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Mobile (Pay Monthly) | 3 | Infinity% |
How does BT Mobile compare?
Complaint rate per 100,000 customers
Bottom Line
If you are considering BT Mobile, their complaint record is reassuring. They perform better than most broadband providers and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology