NOW Broadband Complaints
NOW Broadband is among the worst-performing broadband providers for complaints.
What customers experience
NOW Broadband received 0 complaints in the Latest Quarter reporting period -- that is roughly 11.0 complaints per 100,000 customers, which is above the sector average of 6.7. If you have had a bad experience with NOW Broadband, you are not alone.
Total Complaints
0
In Latest Quarter
Rate (per 100,000 customers)
11.0 →
Sector Average
6.7
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Fixed Broadband | 11 | Infinity% |
| Landline | 5 | Infinity% |
Bottom Line
NOW Broadband is among the most complained-about broadband providers in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to NOW Broadband, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology