BT Complaints

BT receives more complaints than most broadband providers.

4/5 — Poor

Total Complaints

0

In Latest Quarter

Rate (per 100,000 customers)

9.0

Sector Average

6.7

per 100,000 customers

Complaints by Product

Product Complaints Share
Fixed Broadband 9 Infinity%
Landline 5 Infinity%

How does BT compare?

BT
9
EE
10

Complaint rate per 100,000 customers

About This Data

Data sourced from official UK regulators for the period Latest Quarter. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Communications Ombudsman. Full methodology