Halifax Complaints

Halifax has an average complaint rate for the banks sector.

3/5 — Average

What customers experience

Halifax received 2,839 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 1.8 complaints per 1,000 accounts, which is below the sector average of 7.4. Compared to other banks, Halifax receives fewer complaints per customer.

Total Complaints

2,839

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

1.8 →

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product ↕ Complaints ↕ Share
Investments 2,775 97.7%
Decumulation & pensions 64 2.3%

How does Halifax compare?

Halifax
1.78
HSBC
1.73
Paragon Bank
1.87
Hargreaves Lansdown
1.65
Financial Administration Services
1.96

Complaint rate per 1,000 accounts

How to Complain About Halifax

Complaints Contact Details

Post

Halifax Customer Relations, PO Box 548, Leeds, LS1 1WU

Steps to Escalate Your Complaint

1

Contact Halifax complaints team

Call 0800 072 9010, visit a branch, or use the online form. Halifax will log your complaint and assign a case handler.

2

Wait for a final response or request a deadlock letter

Halifax has 8 weeks to resolve your complaint. If they send a final response you disagree with, you can escalate to the ombudsman.

3

Escalate to the Financial Ombudsman Service

If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.

Need to write a complaint letter?

Generate a free, professional complaint letter for Halifax. We'll pre-fill the details — just describe what happened.

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Halifax must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.

Bottom Line

Halifax sits in the middle of the pack for complaints. They are not the worst, but they are not the best either. If you are already a customer and things are working fine, there is no particular cause for concern. But if you are choosing a new provider, it is worth comparing them against lower-complaint alternatives.

Write a complaint letter → Read the banks complaints guide →

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology