Scottish Friendly Complaints
Scottish Friendly has an average complaint rate for the banks sector.
What customers experience
Scottish Friendly received 2,053 complaints in the 2025-07-01 to 2025-12-31 reporting period -- that is roughly 1.7 complaints per 1,000 accounts, which is below the sector average of 8.1. Compared to other banks, Scottish Friendly receives fewer complaints per customer.
Total Complaints
2,053
In 2025-07-01 to 2025-12-31
Rate (per 1,000 accounts)
1.7 →
Sector Average
8.1
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Investments | 763 | 37.2% |
| Insurance & pure protection | 696 | 33.9% |
| Decumulation & pensions | 594 | 28.9% |
How does Scottish Friendly compare?
Complaint rate per 1,000 accounts
Bottom Line
Scottish Friendly sits in the middle of the pack for complaints. They are not the worst, but they are not the best either. If you are already a customer and things are working fine, there is no particular cause for concern. But if you are choosing a new provider, it is worth comparing them against lower-complaint alternatives.
About This Data
Data sourced from official UK regulators for the period 2025-07-01 to 2025-12-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology