HSBC Complaints

HSBC receives more complaints than most banks.

4/5 — Poor

What customers experience

HSBC received 168,329 complaints in the 2025-07-01 to 2025-12-31 reporting period -- that is roughly 2.7 complaints per 1,000 accounts, which is below the sector average of 8.1. Compared to other banks, HSBC receives fewer complaints per customer.

Total Complaints

168,329

In 2025-07-01 to 2025-12-31

Rate (per 1,000 accounts)

2.7 →

Sector Average

8.1

per 1,000 accounts

Complaints by Product

Product ↕ Complaints ↕ Share
Banking and credit cards 150,574 89.5%
Home finance 10,274 6.1%
Investments 1,860 1.1%
Insurance & pure protection 867 0.5%
Decumulation & pensions 131 0.1%

How does HSBC compare?

HSBC
2.7
Interactive Investor
2.67
Leeds Building Society
2.63
Newcastle Building Society
2.6
Santander
2.56

Complaint rate per 1,000 accounts

How to Complain About HSBC

Complaints Contact Details

Post

HSBC Customer Relations, PO Box 6201, Coventry, CV3 9HW

Steps to Escalate Your Complaint

1

Contact HSBC complaints team

Call 0800 065 7000, visit a branch, or submit a complaint online. HSBC will acknowledge your complaint and aim to resolve it promptly.

2

Wait for a final response or request a deadlock letter

HSBC has 8 weeks to resolve your complaint under FCA rules. If you receive a final response you disagree with, you can escalate.

3

Escalate to the Financial Ombudsman Service

If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.

Need to write a complaint letter?

Generate a free, professional complaint letter for HSBC. We'll pre-fill the details — just describe what happened.

Write Your Complaint Letter

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HSBC must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.

Bottom Line

HSBC receives more complaints than most banks, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.

Write a complaint letter → Read the banks complaints guide →

About This Data

Data sourced from official UK regulators for the period 2025-07-01 to 2025-12-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology