HSBC Complaints
HSBC has an average complaint rate for the banks sector.
What customers experience
HSBC received 188,452 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 1.7 complaints per 1,000 accounts, which is below the sector average of 7.4. Compared to other banks, HSBC receives fewer complaints per customer.
Total Complaints
188,452
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
1.7 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 169,190 | 89.8% |
| Home finance | 10,450 | 5.5% |
| Investments | 2,366 | 1.3% |
| Insurance & pure protection | 1,074 | 0.6% |
| Decumulation & pensions | 135 | 0.1% |
How does HSBC compare?
Complaint rate per 1,000 accounts
How to Complain About HSBC
Complaints Contact Details
Phone
0800 065 7000Post
HSBC Customer Relations, PO Box 6201, Coventry, CV3 9HW
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact HSBC complaints team
Call 0800 065 7000, visit a branch, or submit a complaint online. HSBC will acknowledge your complaint and aim to resolve it promptly.
Wait for a final response or request a deadlock letter
HSBC has 8 weeks to resolve your complaint under FCA rules. If you receive a final response you disagree with, you can escalate.
Escalate to the Financial Ombudsman Service
If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.
Need to write a complaint letter?
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HSBC must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.
Bottom Line
HSBC sits in the middle of the pack for complaints. They are not the worst, but they are not the best either. If you are already a customer and things are working fine, there is no particular cause for concern. But if you are choosing a new provider, it is worth comparing them against lower-complaint alternatives.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology