Coutts Complaints
Coutts is among the worst-performing banks for complaints.
Total Complaints
3,346
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
4.9 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 2,892 | 86.4% |
| Investments | 208 | 6.2% |
| Home finance | 166 | 5.0% |
| Decumulation & pensions | 29 | 0.9% |
| Insurance & pure protection | 26 | 0.8% |
How does Coutts compare?
Coutts
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology