The Mortgage Works Complaints
The Mortgage Works is among the worst-performing banks for complaints.
What customers experience
The Mortgage Works received 3,100 complaints in the 2024-10-01 to 2025-03-31 reporting period -- that is roughly 5.1 complaints per 1,000 accounts, which is below the sector average of 7.4. Compared to other banks, The Mortgage Works receives fewer complaints per customer.
Total Complaints
3,100
In 2024-10-01 to 2025-03-31
Rate (per 1,000 accounts)
5.1 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Home finance | 3,100 | 100.0% |
How does The Mortgage Works compare?
Complaint rate per 1,000 accounts
Bottom Line
The Mortgage Works is among the most complained-about banks in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to The Mortgage Works, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology