Starling Bank Complaints
Starling Bank receives more complaints than most banks.
What customers experience
Starling Bank received 42,782 complaints in the 2024-10-01 to 2025-03-31 reporting period -- that is roughly 4.5 complaints per 1,000 accounts, which is below the sector average of 7.4. Compared to other banks, Starling Bank receives fewer complaints per customer.
Total Complaints
42,782
In 2024-10-01 to 2025-03-31
Rate (per 1,000 accounts)
4.5 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 42,782 | 100.0% |
How does Starling Bank compare?
Complaint rate per 1,000 accounts
How to Complain About Starling Bank
Complaints Contact Details
Post
Starling Bank, Complaints Team, 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London, E1 6PW
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact Starling via the app or email
Use the in-app chat, email complaints@starlingbank.com, or submit a complaint through the website. Starling will acknowledge your complaint and investigate.
Wait for a final response or request a deadlock letter
Starling has 8 weeks to resolve your complaint. If they send a final response you disagree with, or the deadline passes, you can escalate.
Escalate to the Financial Ombudsman Service
If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.
Need to write a complaint letter?
Generate a free, professional complaint letter for Starling Bank. We'll pre-fill the details — just describe what happened.
Write Your Complaint LetterFree — no account needed. Your data stays in your browser.
Starling Bank must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.
Bottom Line
Starling Bank receives more complaints than most banks, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology