Legal & General Complaints
Legal & General has one of the lowest complaint rates in the insurers sector.
What customers experience
Legal & General received 8,826 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 0.8 complaints per 1,000 policies, which is below the sector average of 436.9. Compared to other insurers, Legal & General receives fewer complaints per customer.
Total Complaints
8,826
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
0.8 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 6,170 | 69.9% |
| Decumulation & pensions | 2,656 | 30.1% |
How does Legal & General compare?
Complaint rate per 1,000 policies
How to Complain About Legal & General
Complaints Contact Details
Phone
0370 050 0955Post
Legal & General Complaints, City Park, The Droveway, Hove, BN3 7PY
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact Legal & General complaints team
Call 0370 050 0955 or submit a complaint through the website. Legal & General will acknowledge your complaint and investigate.
Wait for a final response or request a deadlock letter
Legal & General has 8 weeks to resolve your complaint under FCA rules. If they issue a final response you disagree with, you can escalate.
Escalate to the Financial Ombudsman Service
If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.
Need to write a complaint letter?
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Legal & General must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.
Bottom Line
If you are considering Legal & General, their complaint record is reassuring. They perform better than most insurers and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology