Shell Energy Complaints
Shell Energy receives more complaints than most energy suppliers.
Total Complaints
12,000
In 2024-H2
Rate (per 100,000 customers)
198.0 ↓
Ombudsman Uphold Rate
33%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 5,500 | 45.8% |
| Gas supply | 4,000 | 33.3% |
| Billing | 1,800 | 15.0% |
| Customer service | 700 | 5.8% |
Complaint Rate Trend
How does Shell Energy compare?
Shell Energy
Complaint rate per 100,000 customers
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology