OVO Energy Complaints
OVO Energy receives more complaints than most energy suppliers.
What customers experience
OVO Energy received 32,000 complaints in the 2024-H2 reporting period -- that is roughly 215.0 complaints per 100,000 customers, which is above the sector average of 181.9. If you have had a bad experience with OVO Energy, you are not alone. Encouragingly, their complaint rate has been falling.
When customers do escalate to the ombudsman, 36% of disputes are found in the customer's favour -- a relatively low uphold rate, suggesting most complaints are handled reasonably before escalation.
Total Complaints
32,000
In 2024-H2
Rate (per 100,000 customers)
215.0 ↓
Ombudsman Uphold Rate
36%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 14,000 | 43.8% |
| Gas supply | 11,000 | 34.4% |
| Billing | 5,000 | 15.6% |
| Smart meters | 2,000 | 6.3% |
Complaint Rate Trend
How does OVO Energy compare?
Complaint rate per 100,000 customers
How to Complain About OVO Energy
Complaints Contact Details
Phone
0330 303 5063Post
OVO Energy Complaints, 1 Rivergate, Temple Quay, Bristol, BS1 6ED
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact OVO Energy complaints team
Call 0330 303 5063 or submit a complaint through the OVO Energy website. OVO will acknowledge your complaint and begin investigating.
Wait for a final response or request a deadlock letter
OVO Energy has 8 weeks to resolve your complaint. If you are unhappy with their response, request a deadlock letter.
Escalate to the Energy Ombudsman
If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Energy Ombudsman at ombudsman-services.org or call 0330 440 1624.
Need to write a complaint letter?
Generate a free, professional complaint letter for OVO Energy. We'll pre-fill the details — just describe what happened.
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OVO Energy must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Energy Ombudsman.
Bottom Line
OVO Energy receives more complaints than most energy suppliers, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology