ScottishPower Complaints
ScottishPower is among the worst-performing energy suppliers for complaints.
What customers experience
ScottishPower received 18,000 complaints in the 2024-H2 reporting period -- that is roughly 244.0 complaints per 100,000 customers, which is above the sector average of 181.9. If you have had a bad experience with ScottishPower, you are not alone. Encouragingly, their complaint rate has been falling.
When customers do escalate to the ombudsman, 42% of disputes are found in the customer's favour -- a high uphold rate that suggests ScottishPower could do more to resolve complaints before they reach that stage.
Total Complaints
18,000
In 2024-H2
Rate (per 100,000 customers)
244.0 ↓
Ombudsman Uphold Rate
42%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 8,500 | 47.2% |
| Gas supply | 6,000 | 33.3% |
| Billing | 2,500 | 13.9% |
| Customer service | 1,000 | 5.6% |
Complaint Rate Trend
How does ScottishPower compare?
Complaint rate per 100,000 customers
How to Complain About ScottishPower
Complaints Contact Details
Phone
0800 027 0072Post
ScottishPower Complaints, 320 St Vincent Street, Glasgow, G2 5AD
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact ScottishPower complaints team
Call 0800 027 0072 or use the ScottishPower website complaints form. Your complaint will be logged and investigated by their resolution team.
Wait for a final response or request a deadlock letter
ScottishPower has 8 weeks to resolve your complaint. If they cannot resolve it within this period, request a deadlock letter.
Escalate to the Energy Ombudsman
If your complaint is unresolved after 8 weeks, or you have a deadlock letter, contact the Energy Ombudsman at ombudsman-services.org or call 0330 440 1624.
Need to write a complaint letter?
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ScottishPower must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Energy Ombudsman.
Bottom Line
ScottishPower is among the most complained-about energy suppliers in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to ScottishPower, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology