British Gas Complaints
British Gas is among the worst-performing energy suppliers for complaints.
Total Complaints
85,000
In 2024-H2
Rate (per 100,000 customers)
348.0 ↓
Ombudsman Uphold Rate
47%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Gas supply | 36,000 | 42.4% |
| Electricity supply | 28,000 | 32.9% |
| Billing | 12,000 | 14.1% |
| Boiler cover | 9,000 | 10.6% |
Complaint Rate Trend
How does British Gas compare?
British Gas
Complaint rate per 100,000 customers
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology