Zilch Complaints
Zilch has one of the lowest complaint rates in the banks sector.
What customers experience
Zilch received 3,981 complaints in the 2025-04-01 to 2025-09-30 reporting period -- that is roughly 0.0 complaints per 1,000 accounts, which is below the sector average of 8.1. Compared to other banks, Zilch receives fewer complaints per customer.
Total Complaints
3,981
In 2025-04-01 to 2025-09-30
Rate (per 1,000 accounts)
0.0 →
Sector Average
8.1
per 1,000 accounts
How does Zilch compare?
Complaint rate per 1,000 accounts
Bottom Line
If you are considering Zilch, their complaint record is reassuring. They perform better than most banks and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period 2025-04-01 to 2025-09-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology