Family Investments Complaints
Family Investments has one of the lowest complaint rates in the banks sector.
What customers experience
Family Investments received 3,785 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 0.0 complaints per 1,000 accounts, which is below the sector average of 7.4. Compared to other banks, Family Investments receives fewer complaints per customer.
Total Complaints
3,785
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
0.0 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Investments | 1,453 | 38.4% |
| Banking and credit cards | 1,246 | 32.9% |
| Insurance & pure protection | 1,080 | 28.5% |
| Decumulation & pensions | 6 | 0.2% |
How does Family Investments compare?
Complaint rate per 1,000 accounts
Bottom Line
If you are considering Family Investments, their complaint record is reassuring. They perform better than most banks and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology