Santander Complaints
Santander is among the worst-performing banks for complaints.
Total Complaints
216,885
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
16.8 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 112,460 | 51.9% |
| Insurance & pure protection | 23,171 | 10.7% |
| Home finance | 9,936 | 4.6% |
| Investments | 149 | 0.1% |
| Decumulation & pensions | 47 | 0.0% |
How does Santander compare?
Santander
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology