Barclays Complaints

Barclays is among the worst-performing banks for complaints.

5/5 — Terrible

What customers experience

Barclays received 333,443 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 15.3 complaints per 1,000 accounts, which is above the sector average of 7.4. If you have had a bad experience with Barclays, you are not alone.

Total Complaints

333,443

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

15.3 →

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product ↕ Complaints ↕ Share
Banking and credit cards 313,260 93.9%
Home finance 13,136 3.9%
Investments 2,874 0.9%
Insurance & pure protection 346 0.1%
Decumulation & pensions 114 0.0%

How does Barclays compare?

Barclays
15.26
Kensington Mortgages
14.57
Vanquis Bank
16.32
Santander
16.84
Metro Bank
13.65

Complaint rate per 1,000 accounts

How to Complain About Barclays

Complaints Contact Details

Post

Barclays Customer Relations, Freepost RLYT-EBZX-GKJZ, PO Box 8818, Freepost BX1 1LT

Steps to Escalate Your Complaint

1

Contact Barclays complaints team

Call 0800 282 390, visit a branch, or use the online complaints form. Barclays will acknowledge your complaint and assign a case handler.

2

Wait for a final response or request a deadlock letter

Barclays has 8 weeks to resolve your complaint. If they send a final response you disagree with, or 8 weeks pass, you can escalate.

3

Escalate to the Financial Ombudsman Service

If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.

Need to write a complaint letter?

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Barclays must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.

Bottom Line

Barclays is among the most complained-about banks in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to Barclays, this record is worth factoring into your decision.

Write a complaint letter → Read the banks complaints guide →

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology