Barclays Complaints
Barclays is among the worst-performing banks for complaints.
What customers experience
Barclays received 198,289 complaints in the 2025-07-01 to 2025-12-31 reporting period -- that is roughly 16.9 complaints per 1,000 accounts, which is above the sector average of 8.1. If you have had a bad experience with Barclays, you are not alone.
Total Complaints
198,289
In 2025-07-01 to 2025-12-31
Rate (per 1,000 accounts)
16.9 →
Sector Average
8.1
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 180,936 | 91.2% |
| Home finance | 11,081 | 5.6% |
| Investments | 2,288 | 1.2% |
| Insurance & pure protection | 303 | 0.2% |
| Decumulation & pensions | 136 | 0.1% |
How does Barclays compare?
Complaint rate per 1,000 accounts
How to Complain About Barclays
Complaints Contact Details
Phone
0800 282 390Post
Barclays Customer Relations, Freepost RLYT-EBZX-GKJZ, PO Box 8818, Freepost BX1 1LT
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact Barclays complaints team
Call 0800 282 390, visit a branch, or use the online complaints form. Barclays will acknowledge your complaint and assign a case handler.
Wait for a final response or request a deadlock letter
Barclays has 8 weeks to resolve your complaint. If they send a final response you disagree with, or 8 weeks pass, you can escalate.
Escalate to the Financial Ombudsman Service
If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.
Need to write a complaint letter?
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Barclays must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.
Bottom Line
Barclays is among the most complained-about banks in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to Barclays, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2025-07-01 to 2025-12-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology