L&C Mortgages Complaints
L&C Mortgages is among the worst-performing banks for complaints.
What customers experience
L&C Mortgages received 1,253 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 18.4 complaints per 1,000 accounts, which is above the sector average of 7.4. If you have had a bad experience with L&C Mortgages, you are not alone.
Total Complaints
1,253
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
18.4 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Home finance | 1,159 | 92.5% |
| Insurance & pure protection | 94 | 7.5% |
How does L&C Mortgages compare?
Complaint rate per 1,000 accounts
Bottom Line
L&C Mortgages is among the most complained-about banks in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to L&C Mortgages, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology