Monzo Complaints
Monzo receives more complaints than most banks.
Total Complaints
73,245
In 2024-10-01 to 2025-03-31
Rate (per 1,000 accounts)
2.3 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 72,432 | 98.9% |
| Investments | 240 | 0.3% |
| Decumulation & pensions | 55 | 0.1% |
How does Monzo compare?
Monzo
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology