Lloyds Complaints
Lloyds receives more complaints than most banks.
What customers experience
Lloyds received 177,418 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 2.2 complaints per 1,000 accounts, which is below the sector average of 7.4. Compared to other banks, Lloyds receives fewer complaints per customer.
Total Complaints
177,418
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
2.2 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 154,853 | 87.3% |
| Insurance & pure protection | 12,247 | 6.9% |
| Home finance | 5,729 | 3.2% |
| Decumulation & pensions | 87 | 0.0% |
| Investments | 86 | 0.0% |
How does Lloyds compare?
Complaint rate per 1,000 accounts
How to Complain About Lloyds
Complaints Contact Details
Phone
0800 072 3570Post
Lloyds Bank Customer Services, PO Box 729, Leeds, LS1 9LH
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact Lloyds Bank complaints team
Call 0800 072 3570, visit a branch, or use the online complaints form. Lloyds will log your complaint and begin investigating.
Wait for a final response or request a deadlock letter
Lloyds has 8 weeks to resolve your complaint. If they issue a final response you disagree with, you can escalate to the ombudsman.
Escalate to the Financial Ombudsman Service
If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.
Need to write a complaint letter?
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Lloyds must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.
Bottom Line
Lloyds receives more complaints than most banks, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology