HSBC Complaints
HSBC has an average complaint rate for the banks sector.
Total Complaints
188,452
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
1.7 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 169,190 | 89.8% |
| Home finance | 10,450 | 5.5% |
| Investments | 2,366 | 1.3% |
| Insurance & pure protection | 1,074 | 0.6% |
| Decumulation & pensions | 135 | 0.1% |
How does HSBC compare?
HSBC
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology