Capital One Complaints
Capital One receives more complaints than most banks.
Total Complaints
49,392
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
4.5 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 49,376 | 100.0% |
| Insurance & pure protection | 16 | 0.0% |
How does Capital One compare?
Capital One
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology