Bank of Ireland UK Complaints

Bank of Ireland UK is among the worst-performing banks for complaints.

5/5 — Terrible

Total Complaints

6,319

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

4.7

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product Complaints Share
Banking and credit cards 4,407 69.7%
Home finance 1,848 29.2%
Insurance & pure protection 64 1.0%

How does Bank of Ireland UK compare?

Bank of Ireland UK
4.72
4.9

Complaint rate per 1,000 accounts

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology