Ofgem
RegulatorThe Office of Gas and Electricity Markets (Ofgem) is the UK's energy regulator. They protect energy consumers by ensuring fair prices, reliable supply, and good service from energy companies.
What does Ofgem do?
Ofgem sets the rules that energy companies must follow, including standards for billing, switching, and customer service. They can fine companies that break the rules and set price caps to protect consumers.
Sectors covered
Can Ofgem resolve my complaint?
Ofgem is a regulator, not an ombudsman. They set the rules and can take enforcement action against companies, but they typically don't resolve individual complaints. To get your specific complaint resolved, you should contact the relevant ombudsman service after your company has had a chance to respond.