Ofcom
RegulatorOfcom is the UK's communications regulator, overseeing broadband, mobile, TV, and radio services. They ensure that consumers receive fair deals and decent service from telecoms and broadband providers.
What does Ofcom do?
Ofcom sets rules on broadband speeds, contract terms, switching processes, and complaint handling. They publish regular complaint data for major providers and can take enforcement action against companies that break the rules.
Sectors covered
Can Ofcom resolve my complaint?
Ofcom is a regulator, not an ombudsman. They set the rules and can take enforcement action against companies, but they typically don't resolve individual complaints. To get your specific complaint resolved, you should contact the relevant ombudsman service after your company has had a chance to respond.