Financial Conduct Authority (FCA)
RegulatorThe Financial Conduct Authority (FCA) regulates financial services firms in the UK, including banks, building societies, and insurance companies. They ensure that financial markets work well and consumers are protected.
What does Financial Conduct Authority (FCA) do?
The FCA sets the rules that banks and insurers must follow when handling complaints, selling products, and treating customers fairly. They can fine firms, ban individuals, and require companies to pay compensation to consumers who have been treated unfairly.
Sectors covered
Can Financial Conduct Authority (FCA) resolve my complaint?
Financial Conduct Authority (FCA) is a regulator, not an ombudsman. They set the rules and can take enforcement action against companies, but they typically don't resolve individual complaints. To get your specific complaint resolved, you should contact the relevant ombudsman service after your company has had a chance to respond.