Energy Ombudsman

Ombudsman

The Energy Ombudsman resolves disputes between energy consumers and their suppliers. If your energy company hasn't resolved your complaint within 8 weeks, or has issued a deadlock letter, you can escalate to the Ombudsman for a free, independent review.

What does Energy Ombudsman do?

The Energy Ombudsman investigates complaints that energy companies have failed to resolve. Their decisions are binding on the company but not on you — if you disagree, you can still take the matter to court. The service is completely free to consumers.

Sectors covered

Energy Suppliers

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When can you use the Energy Ombudsman?

  • 1. Complain to the company first and give them a chance to resolve it.
  • 2. Wait 8 weeks from your original complaint, or until the company sends a "deadlock letter" saying they can't resolve it.
  • 3. Contact the Energy Ombudsman — the service is free and their decision is binding on the company.