Communications Ombudsman
OmbudsmanThe Communications Ombudsman (also known as Ombudsman Services: Communications) resolves disputes between consumers and broadband, phone, or TV providers. Some providers use CISAS (Communications and Internet Services Adjudication Scheme) instead.
What does Communications Ombudsman do?
The Communications Ombudsman handles complaints about broadband, landline, mobile, and pay-TV services that your provider hasn't resolved within 8 weeks. Their decisions are binding on the provider and the service is free to consumers. Check with your provider whether they use this Ombudsman or CISAS.
Sectors covered
When can you use the Communications Ombudsman?
- 1. Complain to the company first and give them a chance to resolve it.
- 2. Wait 8 weeks from your original complaint, or until the company sends a "deadlock letter" saying they can't resolve it.
- 3. Contact the Communications Ombudsman — the service is free and their decision is binding on the company.