Zurich Complaints
Zurich is among the worst-performing insurers for complaints.
What customers experience
Zurich received 12,430 complaints in the 2025-07-01 to 2025-12-31 reporting period -- that is roughly 176.0 complaints per 1,000 policies, which is above the sector average of 7.4. If you have had a bad experience with Zurich, you are not alone.
Total Complaints
12,430
In 2025-07-01 to 2025-12-31
Rate (per 1,000 policies)
176.0 →
Sector Average
7.4
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 10,311 | 83.0% |
| Decumulation & pensions | 1,541 | 12.4% |
| Investments | 571 | 4.6% |
| Home finance | 7 | 0.1% |
How does Zurich compare?
Complaint rate per 1,000 policies
Bottom Line
Zurich is among the most complained-about insurers in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to Zurich, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2025-07-01 to 2025-12-31. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology