Saga Insurance Complaints
Saga Insurance is among the worst-performing insurers for complaints.
What customers experience
Saga Insurance received 16,774 complaints in the 2024-08-01 to 2025-01-31 reporting period -- that is roughly 6.4 complaints per 1,000 policies, which is below the sector average of 436.9. Compared to other insurers, Saga Insurance receives fewer complaints per customer.
Total Complaints
16,774
In 2024-08-01 to 2025-01-31
Rate (per 1,000 policies)
6.4 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 16,774 | 100.0% |
How does Saga Insurance compare?
Complaint rate per 1,000 policies
Bottom Line
Saga Insurance is among the most complained-about insurers in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to Saga Insurance, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2024-08-01 to 2025-01-31. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology