Royal London Complaints
Royal London performs better than most insurers for complaints.
What customers experience
Royal London received 16,309 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 1.4 complaints per 1,000 policies, which is below the sector average of 436.9. Compared to other insurers, Royal London receives fewer complaints per customer.
Total Complaints
16,309
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
1.4 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Decumulation & pensions | 11,742 | 72.0% |
| Insurance & pure protection | 4,184 | 25.7% |
| Investments | 383 | 2.3% |
How does Royal London compare?
Complaint rate per 1,000 policies
Bottom Line
If you are considering Royal London, their complaint record is reassuring. They perform better than most insurers and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology