Qmetric Complaints

Qmetric performs better than most insurers for complaints.

2/5 — Good

Total Complaints

7,743

In 2024-10-01 to 2025-03-31

Rate (per 1,000 policies)

1.7 →

Sector Average

436.9

per 1,000 policies

Complaints by Product

Product ↕	Complaints ↕	Share
Insurance & pure protection	7,735	99.9%

How does Qmetric compare?

Qmetric

1.72

Adrian Flux

1.72

Simply Business

1.75

MetLife

1.78

I Go 4

1.86

Complaint rate per 1,000 policies

About This Data

Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology