Phoenix Life Complaints
Phoenix Life has an average complaint rate for the insurers sector.
Total Complaints
34,294
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
2.7 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Decumulation & pensions | 25,046 | 73.0% |
| Insurance & pure protection | 7,292 | 21.3% |
| Investments | 1,947 | 5.7% |
| Home finance | 9 | 0.0% |
How does Phoenix Life compare?
Phoenix Life
Complaint rate per 1,000 policies
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology