O2 Insurance Complaints

O2 Insurance receives more complaints than most insurers.

4/5 — Poor

Total Complaints

6,387

In 2025-01-01 to 2025-06-30

Rate (per 1,000 policies)

4.3 →

Sector Average

436.9

per 1,000 policies

Complaints by Product

Product ↕	Complaints ↕	Share
Insurance & pure protection	6,387	100.0%

How does O2 Insurance compare?

O2 Insurance

4.27

AA Insurance

4.16

Admiral

4.14

HomeServe

4.02

AXA

4.65

Complaint rate per 1,000 policies

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology