Admiral Complaints
Admiral receives more complaints than most insurers.
What customers experience
Admiral received 143,863 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 4.1 complaints per 1,000 policies, which is below the sector average of 436.9. Compared to other insurers, Admiral receives fewer complaints per customer.
Total Complaints
143,863
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
4.1 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 140,251 | 97.5% |
| Home finance | 18 | 0.0% |
How does Admiral compare?
Complaint rate per 1,000 policies
How to Complain About Admiral
Complaints Contact Details
Phone
0333 220 2000Post
Admiral Complaints, Tŷ Admiral, David Street, Cardiff, CF10 2EH
Online Form
Submit complaint online →Steps to Escalate Your Complaint
Contact Admiral complaints team
Call 0333 220 2000 or submit a complaint through the Admiral website. Admiral will acknowledge your complaint and begin investigating.
Wait for a final response or request a deadlock letter
Admiral has 8 weeks to resolve your complaint under FCA rules. If you receive a final response you disagree with, you can escalate.
Escalate to the Financial Ombudsman Service
If your complaint is unresolved after 8 weeks, or you have a final response letter, contact the Financial Ombudsman at financial-ombudsman.org.uk or call 0800 023 4567.
Need to write a complaint letter?
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Admiral must respond to your complaint within 8 weeks. If they don't resolve it, you can escalate to the Financial Ombudsman Service.
Bottom Line
Admiral receives more complaints than most insurers, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology