Direct Line Complaints
Direct Line receives more complaints than most insurers.
Total Complaints
87,727
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
5.1 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 87,308 | 99.5% |
How does Direct Line compare?
Direct Line
Complaint rate per 1,000 policies
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology