Casualty & General Insurance Complaints
Casualty & General Insurance is among the worst-performing insurers for complaints.
What customers experience
Casualty & General Insurance received 1,934 complaints in the 2025-07-01 to 2025-12-31 reporting period -- that is roughly 7.2 complaints per 1,000 policies, which is below the sector average of 7.4. Compared to other insurers, Casualty & General Insurance receives fewer complaints per customer.
Total Complaints
1,934
In 2025-07-01 to 2025-12-31
Rate (per 1,000 policies)
7.2 →
Sector Average
7.4
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 1,934 | 100.0% |
How does Casualty & General Insurance compare?
Complaint rate per 1,000 policies
Bottom Line
Casualty & General Insurance is among the most complained-about insurers in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to Casualty & General Insurance, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2025-07-01 to 2025-12-31. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology