Casualty & General Insurance Complaints
Casualty & General Insurance receives more complaints than most insurers.
What customers experience
Casualty & General Insurance received 2,137 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 5.0 complaints per 1,000 policies, which is below the sector average of 436.9. Compared to other insurers, Casualty & General Insurance receives fewer complaints per customer.
Total Complaints
2,137
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
5.0 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 2,137 | 100.0% |
How does Casualty & General Insurance compare?
Complaint rate per 1,000 policies
Bottom Line
Casualty & General Insurance receives more complaints than most insurers, which is worth knowing if you are thinking about switching. Existing customers who have had problems should know that the data backs up their experience -- you are not being unreasonable. Consider using our complaint letter generator below.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology