Casualty & General Insurance Complaints

Casualty & General Insurance receives more complaints than most insurers.

4/5 — Poor

Total Complaints

2,137

In 2025-01-01 to 2025-06-30

Rate (per 1,000 policies)

5.0 →

Sector Average

436.9

per 1,000 policies

Complaints by Product

Product ↕ Complaints ↕ Share
Insurance & pure protection 2,137 100.0%

How does Casualty & General Insurance compare?

Casualty & General Insurance
5.04
Domestic & General
5.1
Direct Line
5.12
Vitality
5.13
QBE Insurance
4.93

Complaint rate per 1,000 policies

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology