Castelan Group Complaints
Castelan Group performs better than most insurers for complaints.
What customers experience
Castelan Group received 1,101 complaints in the 2024-10-01 to 2025-03-31 reporting period -- that is roughly 1.3 complaints per 1,000 policies, which is below the sector average of 436.9. Compared to other insurers, Castelan Group receives fewer complaints per customer.
Total Complaints
1,101
In 2024-10-01 to 2025-03-31
Rate (per 1,000 policies)
1.3 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 1,101 | 100.0% |
How does Castelan Group compare?
Complaint rate per 1,000 policies
Bottom Line
If you are considering Castelan Group, their complaint record is reassuring. They perform better than most insurers and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology