Castelan Group Complaints

Castelan Group performs better than most insurers for complaints.

2/5 — Good

Total Complaints

1,101

In 2024-10-01 to 2025-03-31

Rate (per 1,000 policies)

1.3 →

Sector Average

436.9

per 1,000 policies

Complaints by Product

Product ↕	Complaints ↕	Share
Insurance & pure protection	1,101	100.0%

How does Castelan Group compare?

Castelan Group

1.25

Ageas

1.25

Royal London

1.35

Rothesay Life

1.38

Assurant

1.1

Complaint rate per 1,000 policies

About This Data

Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology