Call Assist Complaints
Call Assist is among the worst-performing insurers for complaints.
What customers experience
Call Assist received 1,456 complaints in the 2025-05-01 to 2025-10-31 reporting period -- that is roughly 8.2 complaints per 1,000 policies, which is above the sector average of 7.4. If you have had a bad experience with Call Assist, you are not alone.
Total Complaints
1,456
In 2025-05-01 to 2025-10-31
Rate (per 1,000 policies)
8.2 →
Sector Average
7.4
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 1,456 | 100.0% |
How does Call Assist compare?
Complaint rate per 1,000 policies
Bottom Line
Call Assist is among the most complained-about insurers in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to Call Assist, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2025-05-01 to 2025-10-31. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology